You may also consider troubleshooting if Windows won’t install updates.Ĭheck whether Outlook works on a different device. Create another user account on your device and check if it helps. Make sure Outlook can access your calendar, and check if your device’s date/time and country/region information is correct. Make sure you’re using the correct server settings that your IT administrator or ISP has provided. It works in the cloud-based Microsoft 365, Office or Outlook on your computer. Check for updates on your computer. This tool runs tests to identify problems and offers the best fixes. Find out also how to fix an intermittent internet connection in Windows 10 or connect your computer to a mobile hotspot when your router isn’t working.Download and install the Automated Support and Recovery Assistant Tool (SaRA).
If the connection works but you can’t open Outlook, your browser or other apps, see our guide on what to do when you can connect to a wireless router but not the internet. Quick Fixes #Ĭheck your internet connection. After each step, try to open Outlook and check if it works again.
Whatever the reason for Outlook not opening on your device, there are several simple and advanced troubleshooting steps you can use to fix Outlook issues. Issues with the Outlook serviceInternet connectivity issuesA bug in the app, which requires an updateIssues with app updatesOutdated or defective add-insDefective or faulty Outlook PST fileA corrupted profileIssues with the navigation pane How to Fix When Outlook Won’t Open # There are several reasons why Outlook might not load or work correctly. Because an EAS connection doesn't provide all the features of a standard connection to Exchange, Outlook doesn't support this method to connect to Exchange.In this guide, we’ll show you some simple and more advanced troubleshooting solutions that can help you get Outlook back up and running quickly. Outlook supports the use of EAS to connect to other services that support the EAS protocol. The EAS protocol provides access to data in Exchange mailboxes to various devices and other clients. For more information about how to configure Outlook to connect to Exchange, see Add an email account to Outlook. To resolve this problem, connect to Exchange by using the standard Exchange connection settings. This problem occurs because Outlook doesn't support connections to a server that's running Exchange Server by using the EAS protocol. Log onto Exchange ActiveSync mail server (EAS): The server cannot be found. When you configure Microsoft Outlook to connect to Microsoft Exchange by using the Exchange ActiveSync (EAS) protocol, you receive the following error message:
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